Shipping & Delivery Policy

1. Nature of Service

ExecDO is a Software as a Service (SaaS) platform that provides task management and project collaboration tools through a web-based application. As a digital service, we do not ship physical products.

This Shipping and Delivery Policy is provided to comply with payment gateway requirements (including Razorpay) and consumer protection regulations, even though our service is delivered digitally and instantaneously.

2. Digital Service Delivery

2.1 Instant Access

Upon successful subscription and payment:

• Immediate Activation: Your account is activated instantly upon payment confirmation
• No Waiting Period: Access to all subscribed features is granted immediately
• 24/7 Availability: The service is accessible anytime, anywhere with an internet connection
• Cloud-Based: No downloads or installations required (web-based access)

2.2 Account Activation Process

The account activation process typically follows these steps:

1. Complete registration and select a subscription plan
2. Provide payment information and complete the transaction
3. Receive payment confirmation email (within 1-2 minutes)
4. Account is automatically activated with full access to subscribed features
5. Receive welcome email with getting started guide

2.3 Delivery Timeline

Service delivery timelines:

• Account Activation: Instant (within seconds of payment confirmation)
• Confirmation Email: 1-2 minutes after successful payment
• Welcome Email: Within 5 minutes of account creation
• Full Feature Access: Immediate upon activation

3. Access Requirements

3.1 Technical Requirements

To access ExecDO, you need:

• Internet Connection: Stable broadband or mobile data connection
• Web Browser: Modern browser (Chrome, Firefox, Safari, Edge - latest versions)
• Device: Desktop, laptop, tablet, or smartphone
• Email Account: Valid email address for account registration and notifications

3.2 Supported Platforms

ExecDO is accessible on:

• Desktop: Windows, macOS, Linux (via web browser)
• Mobile: iOS and Android (responsive web app)
• Tablet: iPad, Android tablets (optimized interface)

4. Service Availability

4.1 Uptime Commitment

We strive to maintain high service availability:

• Target Uptime: 99.9% availability
• 24/7 Access: Service available around the clock
• Global Access: Accessible from anywhere in the world
• Redundancy: Multiple server locations for reliability

4.2 Scheduled Maintenance

Planned maintenance and updates:

• Scheduled during low-traffic periods (typically late night/early morning)
• Advance notice provided via email and in-app notifications
• Typical duration: 1-2 hours
• Critical updates may be deployed with minimal notice

4.3 Service Interruptions

In case of unexpected service interruptions:

• We work to restore service as quickly as possible
• Status updates posted on our status page and social media
• Email notifications sent for extended outages
• Service credits may be issued for prolonged downtime (see our Refund Policy)

5. Data Delivery and Migration

5.1 Data Import

For users migrating from other platforms:

• Import tools available for common file formats (CSV, Excel, JSON)
• Migration guides provided in our help center
• Support team available to assist with data migration
• Typical import processing time: Minutes to hours depending on data volume

5.2 Data Export

You can export your data at any time:

• Export available in multiple formats (CSV, PDF, JSON)
• Instant download for small datasets
• Email delivery for large datasets (within 24 hours)
• No restrictions on data export frequency

6. Email Notifications

We send various email notifications as part of service delivery:

• Transactional Emails: Payment confirmations, receipts, account changes (instant delivery)
• Service Updates: Feature announcements, maintenance notices (as needed)
• Notifications: Task assignments, mentions, reminders (real-time or digest)
• Marketing Emails: Newsletter, tips, promotions (opt-in, can unsubscribe anytime)

Email delivery is typically instant, but may take up to 5 minutes during high-traffic periods.

7. Customer Support Delivery

7.1 Support Channels

Support is delivered through multiple channels:

• Email Support: support@execdo.com (24-48 hour response time)
• Help Center: Self-service knowledge base (instant access)
• In-App Chat: Live chat during business hours (available for premium plans)
• Contact Form: Submit inquiries (24-48 hour response time)

7.2 Response Times

Expected support response times:

• Critical Issues: Within 4 hours (premium plans)
• General Inquiries: Within 24-48 hours
• Feature Requests: Acknowledged within 48 hours
• Billing Questions: Within 24 hours

8. Geographic Availability

ExecDO is available globally:

• Worldwide Access: Service accessible from any country with internet access
• Multi-Language Support: Interface available in multiple languages (coming soon)
• Local Payment Methods: Support for regional payment options via Razorpay and other gateways
• Data Centers: Strategically located for optimal performance globally

9. Delivery Confirmation

Confirmation of service delivery includes:

• Payment Receipt: Emailed immediately after successful payment
• Account Activation Email: Sent within 1-2 minutes of payment
• Welcome Email: Includes login credentials and getting started guide
• Dashboard Access: Ability to log in and use the service confirms delivery

10. Issues with Service Delivery

If you experience issues accessing the service after payment:

1. Check your email (including spam folder) for activation instructions
2. Verify your internet connection and browser compatibility
3. Try clearing browser cache and cookies
4. Contact support at support@execdo.com with your payment details
5. We will resolve access issues within 24 hours or provide a full refund

11. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about service delivery or access issues: